Support //

FAQ

Something broke on my bag. How can I get it repaired?


Use the Contact section of the site to start the process. Send me a detailed description of what happened and a few photos if you can. I don't offer an across-the-board warranty and consider each repair individually. Human error or not, though, I'll do my best to make sure you and your gear are taken care of. Be prepared to pay for shipping in the event that we need to get your item back to me for repairs/maintenance.




Do you ship internationally?


Unfortunately not for the moment. The related costs and time-frame are not yet within my resources to accommodate.




What does the Unmarked Gear logo mean?


I would advise you to look up the Double Diamond design theory. This is essentially the thought model I have used and continue to use in everything I do.




How do I wash my bag?


Washing machines are out of the question. I would recommend the old fashioned method -- dish soap, warm water, a rag, and patience. Air dry only.




Can I get my order rushed?


The answer is very likely no. Every item is made to order so I need to allocate time to order new fabric/parts if needed, take the time to make and check your order, then ship it out. That being said, it never hurts to ask! Head on over to the Contact page and let's see what we can work out.




There were leftover marks on my bag when I received it. Is it defective?


Thankfully not! I only use water-soluble marking pencils so if for some reason I missed blotting one out, feel free to use a damp towel to get it off yourself. If there's something else on it that doesn't look like pencil markings, email me at juniper@unmarkedgear.com and let's sort it out.




Do you take custom orders?


I sure do! Reach out at juniper@unmarkedgear.com and let's talk. I'll tell you right now though that the zero textile waste portion of my deal is absolutely non-negotiable. If you're okay with that, let's get to work.





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