WHAT IS YOUR RETURN POLICY?
Use the Contact form to initiate a return with me. Returns and exchanges are accepted for the exact purchase value of the item within 30 days of receipt and with original proof of purchase. Items must be in new (resalable) condition. Original shipping costs are non-refundable. Sale and custom items are not eligible for returns.
WHAT ARE MY SHIPPING OPTIONS?
I offer USPS shipping only. No international shipping is available at this time. The customer is responsible for all applicable shipping charges.
WHERE DO YOU SOURCE YOUR MATERIALS?
My hemp canvas, cotton webbing, hemp binding, and hemp braided cord are all sourced from Rawganique. They have facilities internationally that allow them to grow, harvest, process, weave, and distribute all of their own materials on US or European soil. In my opinion, they are among the foremost champions of transparent, sustainable, and ethical business; and I am more than happy to give them my support.
My thread comes from Organic Cotton Plus, who sources it from India. It's apparently super difficult to source thread that isn't made halfway across the world in the grades that I need. That said, it's GOTS-certified, which is better than nothing.
My wax comes from a friend's personal hives in Hyattsvile, MD, as well as from Swarmbustin' Honey just up in West Grove, PA. The latter is a great purveyor of all things bee and also provides generous education and workshops for aspiring keepers.
Lastly, I purchase my steel hardware from Jontay Webbing Source. They don't have a lot of transparency on where and how they source their hardware, but they do have a section of US-made hardware that includes everything I need for my bags. Regardless, this is an area I am still working on improving the sustainability and ethics of.
On a related note, steel is infinitely recyclable with no changes in its quality or durability. Please consult your area's local metal recycling facility to best dispose of the hardware on your bags.
MY BAG IS STICKY AND STIFF FROM BEESWAX. IS THERE ANYTHING THAT CAN BE DONE ABOUT THAT?
Sure is -- use it! That's the only surefire way to break in your bag and reduce stiffness and that initial feeling of stickiness from freshly applied wax. Don't use cheap hacks to expedite this process. My products are meant to last you years and wear in organically.
DO YOU OFFER REPAIRS FOR YOUR GEAR?
Use the Contact section of the site to start the process. Send me a detailed description of what happened and a few photos if you can. I don't offer an across-the-board warranty and consider each repair individually. Human error or not, though, I'll do my best to make sure you and your gear are taken care of. Be prepared to pay for shipping in the event that we need to get your item back to me for repairs/maintenance.
WHAT DOES THE UNMARKED GEAR LOGO MEAN?
Look up the Double Diamond design theory. This is essentially the thought model I have used and continue to use in everything I do. Because it is such a large part of my life, I decided to use its visualization as inspiration for my logo.